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FiberDeal LLC Return and Exchange Policy.
We appreciate your decision to purchase products from FiberDeal LLC.
In case you have received a non functional or defective product, you may ask for RMA number within 15 days of the date the product was shipped to you.
Any purchase can be returned within 15 days as long as the item was unused and has a RMA - Return Authorization Number. Items that have been used and assembled can not be returned.
If you would like to return an item, please contact Customer Service for a Return Authorization Number. No return will be accepted without a Return Authorization Number. RMA numbers are good for 30 days, so items must be returned promptly. Any return made with an RMA that is more than 30 days old will be rejected and returned to the sender.
Defective items can be returned for an exact exchange only.
Any non-defective returns shall be subject to 20% restocking fee.
Orders of Custom made products are final and can not be returned.
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